FAQ

1. How to backup files
The First Way The export button is available on the log tab. User access can be restricted by setting a system password. A single zip-compressed file wi...
Fri, 3 Nov, 2023 at 3:02 AM
2. How to upload all programs/scripts
Upload files from USB to the controller. Step: Download the magic file. Step: Unpack it to the root folder on a USB stick. Step: Copy program files...
Tue, 9 May, 2023 at 12:12 PM
3. Issue with losing the pedestal down/up position, causing the robot arm to go up and down constantly.
Step 1. Go to the "Run Program" section, next choose the I/O tab at the top. Step 2. Check if the signals marked in the blue r...
Thu, 12 May, 2022 at 2:34 AM
4. How to program or reprogram the positions of the electrical pedestal
Changing electrical pedestal positions. Pedestal can be taught two different positions. Upper position and lower position. Position are taught with the remo...
Thu, 12 May, 2022 at 2:35 AM
5. Where will you find the Universal Robots serial number.
The label with the serial number is on the robot above the shoulder joint.
Thu, 12 May, 2022 at 3:06 AM
6. Where will you find the Ixon MAC/Serial number
The MAC/Serial number is important to identify the correct cobots. In our company, we have a lot of cobots with remote access that is why this number giv...
Wed, 20 Mar, 2024 at 4:23 AM
7. How to provide internet to the Ixon router via telephone hotspot
Step 1: Access the settings /Connections /Mobile Hotspot and Tethering Step 2: Click on Wi-Fi Router Step 3: Set the ID name and password as s...
Fri, 9 Aug, 2024 at 7:01 AM
8. Why I can't send the scripts via tablet
Probably your setting in the robot config or network is set in the wrong way.  In the first step set the correct settings in the robot config. ...
Thu, 16 Nov, 2023 at 5:11 AM
9. How to correctly establish the box and conveyor orientation.
1. Center Right Conveyor 2.Center Left Conveyor 3. Right Conveyor 4. Left Conveyor...
Mon, 13 Feb, 2023 at 6:13 AM
10. How to send the script from RobotConfig via USB flash drive
Introduction This service guide provides step-by-step instructions on how to send robot scripts using a pen drive. Requirements Before you begin, e...
Fri, 3 Nov, 2023 at 4:56 AM